Frequently Asked Questions

Everything you need to know about bringing Wheeler Collective into your home.

What is the typical shipping timeframe for furniture and decor?

Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.

Do you offer international shipping?

Currently, Wheeler Collective ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged.

How can I track the status of my order?

Once your order departs our warehouse, you will receive an email notification with a tracking number and a link to our carrier's real-time tracking portal.

Are your materials sustainably sourced?

Yes, Wheeler Collective is committed to ethical sourcing. We prioritize reclaimed woods, organic textiles, and artisan partnerships that adhere to fair trade standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.